ARCOPY, Basic Usage by Jim Schultz, Supervising Consultant, jimls@ibm.net

ARCOPY utility is located in the /bin sub directory under your ARS install
directory in a UNIX environment.  ARCOPY currently does not ship with a
Windows server; however, it can be found on the Remedy FTP site.  This copy
works with AR System 3.0.1 and 3.2 for all functions I have needed.

Windows command line syntax to make a copy of all of the trouble tickets in
the database:  arcopy <source> <destination> <user> <password>

  where source = the server name of your ARS server followed by a colon (:),
  where destination = an existing filename where you wish to store the data,
  where user = a valid ARS administrative username,
  where password = the password of the above-named admin user.

You will now have a file containing all of your ARS records in ASCII format.

Following the colon, you can specify a schema name, causing only that schema
to be exported.

Syntax to import data is:  arcopy <source> <destination> <user> <password>

  The -id switch can be used also:
  arcopy [source [dest [user [passwd]]]] [-id {new | old | fixup}]

  where source = the fully qualified file name that your data is stored in,

  where destination = the servername of your AR System server followed by
      a colon (:)

  c.  where user = a valid ARS administrative user,

  d.  where password = the password of the above mentioned admin user.

  e.  Remember that on a newly installed ARSystem, there is an administrative
      user pre-configured with the login "Demo" and no password.

Following the colon, you can specify a schema name, causing only that schema
to be imported.






Don't use arcopy with a schema that contains Display Only fields.
arcopy outputs the Display Only field names in its data map, but
doesn't output blank field markers in the data section. This
confuses the Import tool, since it has more field names than data.
The Import tool consequently maps the names correctly, but thedata gets shifted.

example name 	map:
FirstName       : Character
LastName        : Character
work1           : Display Only
Phone           : Character
Address 	: Character

The import tool will correctly map the First and Last Names, but will
attempt to put the Phone into the work1 field and Address into phone.




'arcopy' does exist for NT, however it doesn't come with e rest of the Unsupported utilites.

You'll need to get it from the Remdy ftp site:
ftp://remedy.com/pub/NT/unsupported/arcopy.exe

